General Questions
Find answers to common questions about CampMatrix and our services.
What is CampMatrix?
CampMatrix is a comprehensive camp management system designed to streamline operations for camps of all sizes. It provides tools for booking management, staff scheduling, facility maintenance, and more, all in one integrated platform.
How does CampMatrix pricing work?
We offer three main pricing tiers: Silver, Gold, and Platinum. Each tier is designed to accommodate different camp sizes and needs, with varying limits on the number of camps, staff, and facilities. Visit our Pricing page for detailed information about each plan.
Is there a free trial available?
Yes, we offer a 14-day free trial of our platform. This allows you to explore all features and determine if CampMatrix is the right fit for your camp. No credit card is required to start your trial.
Technical Questions
Learn about the technical aspects of using CampMatrix.
What are the system requirements?
CampMatrix is a web-based platform that works on any modern web browser. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge. For the mobile app, we support iOS 13+ and Android 8.0+.
How secure is my data?
We take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and regularly undergo security audits. Your data is backed up daily and stored in secure, redundant servers.
Can I integrate CampMatrix with other systems?
Yes, CampMatrix offers API access and integration capabilities with popular systems. We can integrate with accounting software, payment processors, and other camp management tools. Contact our support team to discuss specific integration needs.
Support & Training
Get information about our support services and training options.
What kind of support do you offer?
We provide 24/7 email support and live chat during business hours. Our support team is knowledgeable about camp operations and can help with both technical and operational questions. We also offer priority support for Platinum plan customers.
Is training included?
Yes, we provide comprehensive training for all new customers. This includes initial setup assistance, staff training sessions, and access to our knowledge base and video tutorials. Additional training sessions can be scheduled as needed.
How do I get started?
Getting started is easy! Simply sign up for a free trial, and our onboarding team will guide you through the setup process. We'll help you configure your account, import your data, and train your staff to ensure a smooth transition.