Privacy Policy

At CampMatrix Limited (“CampMatrix”, “we”, “us”, or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our camp management platform and related services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Camp registration and booking details
• Payment information (processed via certified payment providers; we do not store full card details)
• Staff and personnel records
• Communication preferences

1.2 Usage Information

We automatically collect certain information about your use of our platform, including:

• Log data and device information
• Usage patterns and preferences
• IP address and browser type
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing bookings and payments
• Managing camp operations
• Communicating with you about our services
• Improving our platform and user experience
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

• Camp administrators and staff (as necessary for camp operations)
• Service providers and business partners who process data on our behalf
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage and transmission

5. Your Data Subject Rights

Under applicable data protection laws, including Uganda’s Data Protection and Privacy Act, 2019, and (where applicable) the EU GDPR, you have the following rights regarding your personal data:

5.1 Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of that data, together with related information about how it is used.

5.2 Right to Rectification

You may request that we correct inaccurate personal data or complete incomplete personal data.

5.3 Right to Erasure

You may request deletion of your personal data where it is no longer needed for the original purpose, consent is withdrawn and no other legal basis applies, processing was unlawful, or erasure is required by law. We may retain data where necessary for legal compliance, legal claims, or other lawful exceptions.

5.4 Right to Restrict Processing

You may request that we temporarily limit how we use your data where accuracy is contested, processing is unlawful, data is needed only for legal claims, or an objection is under review.

5.5 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format, and ask us to transmit it to another controller where technically feasible.

5.6 Right to Object

You may object to processing based on legitimate interests, and you may object at any time to processing for direct marketing.

5.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. CampMatrix does not currently carry out such automated decision-making.

5.8 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

5.9 Right to Lodge a Complaint

If you believe your data protection rights have been violated, you may lodge a complaint with the relevant supervisory authority:

• Uganda: Personal Data Protection Office (PDPO), under the National Information Technology Authority – Uganda (NITA-U). Website: https://www.nita.go.ug
• EU (if applicable): Your local data protection authority in the EU/EEA member state where you live or work.

5.10 How to Exercise Your Rights

To exercise any of these rights:

1. Email ask@campmatrix.site with the subject line “Data Protection Request”; or
2. Write to: CampMatrix Limited, Attn: Data Protection, Mbuya, Robert Mugabe Road, Kampala Nakawa, Uganda; or
3. Call +256 751 077 218.

We may need to verify your identity before fulfilling a request. Requests are generally free of charge, except where they are manifestly unfounded or excessive.

Response time: We aim to respond within 30 days of receiving a valid request. If more time is needed due to complexity, we will inform you.

6. Data Retention

We retain personal data only for as long as needed for the purposes described in this Policy, unless a longer period is required or permitted by law.

General rule: personal data relating to a guest, staff member, or other camp user is retained for at least six (6) months after the person has left the camp (for example after check-out, end of booking, or end of camp assignment). We may keep data longer where required for legal, tax, accounting, safety, security, or dispute-resolution purposes.

7. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone below 18 years of age. If you believe we have collected information from someone under 18, please contact us immediately at ask@campmatrix.site.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are used only with your consent. Your consent choice is remembered for six (6) months, after which we may ask again.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page. Continued use of the platform after changes constitutes acceptance of the updated Policy.

10. Contact Us

For privacy questions or data protection requests, contact:

• Email: ask@campmatrix.site
• Phone: +256 751 077 218
• Address: Mbuya, Robert Mugabe Road, Kampala Nakawa, Uganda